Terms & Conditions

Payment Options

Credit Cards (VISA, Maestro or MasterCard that support online payments)

Card payment is realized in cooperation with AllSecure doo and Hipotekarna Banka AD Podgorica and is done in a secure and certified way through AllSecure Payment Gateway, by simply entering payment information cards.

AllSecure Payment Gateway uses the highest global standards for data protection and privacy with all requirements of card organizations to increase the security level of merchants and customers – 3D Secure Protection for All Merchants and Customers and PCI DSS Standards.

PCI DSS Standards

AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

Registration of payment methods

When customer card data, at his request or by decision of the merchant, is TOKENIZED, (stored in a certified manner for later use), this data is stored on AllSecure PCI-DSS level 1 certified servers. Thus tokenized card data is transmitted in a completely secure and certified manner. At no time does the merchant have access to card number data and other sensitive data, but he receives a reference number (token) which only he can use in accordance with the conditions agreed with the customer. The customer has the option of deregistering a previously registered card, as well as changing the details of a previously tokenized card.

Check with the bank that your card supports online payments.

Refunds

In the case of a refund to a customer who has previously paid with a credit card will be refunded exclusively through the same VISA, Maestro, or MasterCard card, used for the payment. this means that at our request our bank will make a refund to the cardholder’s account.

Payment conversion statement

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

Claim process

The products on our webshop are carried by all the legal documentation required.
If you want to start the claim process, you need to contact us via email [email protected]

Return process

Returns must be postmarked within 30 days of your order date.
Items must be in their original condition and with all tags attached.
Return shipping and any reverse duties are the responsibility of the customer.
If you want to start the return process, you need to contact us via email [email protected]

Refund process

Once your return is received and inspected, we will notify you if your return is accepted or declined. this process can take up to 10 business days.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that refunds can take up to 7-10 business days to appear on your bank account due to varying processing times between financial organizations.

Delivery and shipping policy

Regional ordering

regional customers can browse the site and check-out in EUR. If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.
we offer free shipping for all regional countries via EMS (Post Express). depending on the destination country orders can take between 3 to 10 days to deliver.
shipping addresses cannot be changed. we will only ship to the shipping address entered when the order was originally placed.
if you believe that your package was lost or stolen, please contact Customer Service.

International ordering

international customers can browse the site and check-out in EUR. If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.we offer free shipping via DHL for all EU countries.
depending on the destination country international orders can take between 10 to 21 days to deliver.
shipping addresses cannot be changed. we will only ship to the shipping address entered when the order was originally placed.
if you believe that your package was lost or stolen, please contact Customer Service.

Access to ivmax.me

ivmax.me is provided and managed by ivmax llc. Access to ivmax.me is open to the general public and is free of charge, provided you do not choose to make use of our online shop. Your access to this website may be suspended or terminated at any time. Before using the ivmax website or purchasing any goods online, you should carefully review all the legal information governing your access. By using this website, you agree to comply with these terms, including the privacy policy, and, when you make an online purchase, the purchase info. We reserve the right to modify these terms from time to time at our sole discretion.

Links to / from other websites

ivmax does not, by linking to other websites, or by referring to any third-party information, practices or products of other parties, endorse those websites or products. Any dealings or transactions arising from links found on this website are between you and the operator of the website in question. ivmax will not be liable for any loss or damages arising out of any dealings or transactions that may occur.

Products

The products on offer through this website are representative of the ivmax collection. Where applicable, ivmax products are protected by patent(s) and/or by registered design(s). The designs and colors of the products shown on this website may be changed at our sole discretion. You may not distribute, resell or stock any ivmax products, unless specifically authorized under contract by ivmax llc to do so. Any special offers are valid on the specified dates at ivmax.me only. Exclusions may apply. Offers not redeemable for cash. In the event ivmax offers an item free of charge on the site with shipping costs only, individual customers are only allowed to purchase ONE free item during the promotion period.

Online Contract Informations

The European Union Directive 2000/31/CE on the subject of electronic commerce states that: “Placing an order online implies that the client accepts to be engaged in a contract and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions. ”Goods purchased from this website are supplied by ivmax llc, a company registered in Montenegro, with business registration number 50878375 and with offices on Kanjoša Macedonovića 24, 85310 Budva, Montenegro. Your placing of an order online represents an offer to purchase goods as indicated by you but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, ivmax shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that ivmax has confirmed and accepted your order. In addition to offering our products for sale via this website, our products are sold through select retailers worldwide. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ to those of a retailer, due to: (i) special offers on the website or from retailers, (ii) individual retailer price strategies, (iii) currency fluctuation. As such, prices cannot be guaranteed and may be changed at our discretion

Limitation of Liability

This website and its contents are provided on an 'as is' and 'as available' basis. We make no representations or endorsements of any kind, express or implied, including, but not limited to, warranties of freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, or any other implied warranties arising from related dealings, usage, or trade unless otherwise prohibited by law. We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and / or costs associated with any servicing or repairs of any equipment and / or software that you use in relation to this website. ivmax shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website unless otherwise prohibited by law.ivmax shall be held harmless from all liability for any direct, indirect, punitive, or incidental damages arising out of or in connection with the use, inability to use, or performance of the information or products on this website to the extent permitted by law. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond ivmax's reasonable control unless otherwise prohibited by law. You agree to indemnify ivmax, its affiliates, directors, employees, and shareholders from any and all claims, damages, losses, and expenses that may arise from your use of the information or products on this website and/or the website itself unless otherwise prohibited by law.

Copyright Notice

All content on this website, including text, images, graphics, designs, products, and source code are copyright © ivmax llc 2018-2020. All rights reserved. You acknowledge and agree that the material contained within this website is for your private, personal, and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title, or interest to any such material. You agree not to reproduce (except for your personal use), publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website. By registering your ivmax product, you hereby agree to receive e-mail content from ivmax. Your information will never be shared with a third party and the ability to opt-out/unsubscribe is always available. These restrictions do not apply to downloadable media or PR materials provided for use in the manner specified.